Policy services
Find a clear path for renewal, claim assistance, policy correction or cancellation.
APS can assist with a request. Changes and claim outcomes are confirmed by the insurer.
Choose your need
Choose a service to understand what to prepare and what happens next.
Keep your policy schedule and renewal notice handy. Ask APS to help you understand the information needed for a renewal review. The insurer's terms, eligibility and final premium apply.
Ask APS about thisFollow the claim instructions and timelines in your policy documents. APS can help route a request; the insurer assesses documents, coverage and claim decisions under the policy.
Ask APS about thisIdentify the detail that may need correction and keep supporting documents ready. A requested change takes effect only when the insurer confirms the applicable endorsement or updated document.
Ask APS about thisReview the policy wording and request APS assistance through your verified customer account. Eligibility, effective date, refund and any deductions depend on the policy terms and insurer confirmation.
Request assistanceRequest progress
A request received by APS, an insurer handoff and an insurer decision are different events.
Keep the reference given when APS confirms receipt.
The team may review your request or ask for more information.
Where required, the request is sent to the insurer for its review.
Look for an actual insurer update or document. An open request does not change your cover.
