Tell the insurer promptly
Follow the notice instructions and time limits stated in your policy. Keep the date, time and basic facts of the event.
Claims assistance
A clear path when you need claim help.
APS can help route a request and explain the next step. The underwriting insurer assesses the claim and makes the decision under the policy.
The process
What to do next
Check the policy
Confirm the insurer, policy number, cover period and the claim channel shown in your policy documents.
Prepare relevant records
The insurer may request a claim form, policy schedule and documents relevant to the event. Requirements vary by policy and claim type.
Keep the insurer's response
An APS acknowledgement, insurer reference and claim decision are separate events. Rely on the insurer's confirmed status and written decision.
Get support
Contact APS
Ask for claim assistance
Share your name, a reply contact and a policy or claim reference if available. Do not email sensitive identity or banking documents unless APS confirms a secure channel.
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