Help and FAQs
Answers to common questions.
Find clear information about enquiries, account access and policy service.
Frequently asked questions
How can we help?
Open a question to read the answer.
Does sending an enquiry mean I have bought a policy?
No. An enquiry asks for follow-up. A quote, payment and insurer issuance are separate steps.
Can I view an existing policy in my account?
Only after account verification and a separate entitlement check. A matching mobile number alone does not grant access.
Who decides the outcome of a claim?
The underwriting insurer makes the claim decision. Broker assistance and insurer decisions are different events.
Can I ask for help without signing in?
Public contact and grievance guidance remains accessible without an account.
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