Policy servicing

Request a policy change with the right information.

An endorsement records a change to an existing policy when the insurer permits it. A request alone does not change your policy.

Common requests

What may need an endorsement

Motor

Registration or ownership details, hypothecation, address and other vehicle information.

Health and life

Member or nominee details, corrections and other changes allowed by the insurer.

Business and property

Risk location, occupancy, insured values or interested-party details, as permitted by the policy.

Before you contact APS

Prepare the request

Identify the policy

Keep the insurer name, policy schedule and the detail you want reviewed.

Ask for the insurer checklist

Proof requirements depend on the requested change and insurer. Send only documents requested through a confirmed channel.

Wait for confirmation

The insurer decides whether to approve the change and issues the updated schedule or endorsement.