When you contact us
APS receives the name, mobile number, optional email and message you submit through Contact or Grievance. The optional callback choice is separate from consent to respond; neither form subscribes you to marketing.
Privacy & website terms
Know how this website works before you use it.
This notice describes the current public website and the limits of its online services. Insurer documents and confirmed APS communications govern individual policies and requests.
Privacy
Information APS collects and why
When you use an account
Registration and sign-in use your name, mobile number, verification attempt and account/session records. An enquiry adds the insurance group and details you provide. Verified service requests can include a policy reference and the description of the help you need.
How we use these details
APS uses information to verify account access, respond to requests, route enquiries and grievances to its staff, maintain service and security records, and meet applicable record duties. A mobile verification alone does not establish policy ownership.
Send only what is needed
Do not put passwords, OTPs, payment credentials, Aadhaar/PAN or medical documents in ordinary forms or email. Ask APS for the appropriate secure channel when supporting evidence is needed.
Sharing and safeguards
Who may handle your information
APS and insurer handling
Authorised APS staff handle requests within the relevant workspace. If your request requires an insurer quote, policy service or claim decision, relevant details may be passed to the named insurer through the applicable process; the insurer handles its own underwriting and decisions.
Service providers
APS uses service providers for website hosting, security and mobile-code delivery. They handle information needed for those services. APS does not ask for policy premium payment or document uploads on this public website.
Website and account security
The site uses HTTPS, separate customer verification and access checks for linked policies. Do not share your verification code. Security controls reduce risk but cannot promise that every online service is risk free.
Your choices
Access, correction and retention
Check or correct details
Use your account profile where available, or contact APS to request review or correction of information you provided. APS may need to verify your identity and any policy relationship before disclosing or changing a record.
Retention and requests
APS keeps account, enquiry, service, grievance and security records for the applicable purpose and legal/insurance record duties. A request to withdraw or remove information will be reviewed against those duties; sending a request does not automatically erase an issued policy or audit record.
Privacy contact
For a question, access/correction request or concern about how APS handles your data, email Vikash Burnwal, APS Grievance and Privacy Officer, at it@apsinsurancevia.com with 'Privacy request' in the subject. Do not include identity or medical documents in the first email.
View detailsWebsite terms
Information is not a policy
General information
Website content helps explain insurance topics; it is not a personalised recommendation, insurer offer or policy contract.
Quotes and cover
An enquiry is not a quote, payment or policy. The named insurer's issued documents and policy wording define cover, conditions and decisions.
External websites
Regulator, insurer and other links open services managed by their respective organisations. Review their own information and terms.