Insurance, made human
Insurance advice that feels clear from the first step.
Explore cover, ask the right questions and move forward with transparent guidance from APS.
An enquiry is free to start. Cover begins only after insurer confirmation.
Not sure? Ask an APS advisor
Explore cover
Protection for every chapter of life.
Start with what matters today. We will help you understand the questions, documents and next steps.
Motor
Vehicle cover information for a new policy or renewal conversation.
Explore motor ↗Health
A starting point for individual and family health cover questions.
Explore health ↗Other insurance
Tell us about another insurance need and find the relevant starting point.
Explore other ↗Already insured?
Support that stays with you after the policy begins.
Use the right route for renewals, claims, corrections and grievances—without hunting through the site.
View all policy servicesRenewal assistance
Prepare your current policy details and understand the next step before expiry.
Claim help
Find the right assistance route.
Correction & endorsement
Raise a structured service request.
Track a request
Check your verified reference.
Grievance redressal
Use the formal complaint route.
How APS helps
One clear journey. No hidden steps.
An enquiry, an insurer quote and an issued policy are separate stages. We show them that way.
- 01
Explore
Choose a category and understand what to check.
- 02
Tell us your need
Share only the details relevant to your request.
- 03
Review genuine terms
See an actual insurer quote only when it is prepared.
- 04
Stay informed
Follow confirmed payment, issuance and service updates.
Choose your next step
Start where you are.
Whether you are exploring cover or looking after an existing policy, there is a clear route forward.
Need help choosing?
Speak with the APS support team.
Insurance, explained
Understand before you decide.
Practical guides that help you read documents, prepare questions and follow policy service.
How to read a policy schedule
Find the insurer, insured details, cover period and key conditions.
Read the guide ↗Before a renewal request
Keep your current policy details and renewal date handy.
Questions to ask before renewing a vehicle policy
A short list of useful questions for your next conversation.
Reading health cover with more confidence
A simple way to organise the terms you want clarified.
Common questions
Clear answers, without the fine-print fog.
Quick explanations for the questions customers ask most often.
View all FAQsDoes sending an enquiry mean I have bought a policy?
No. An enquiry asks for follow-up. A quote, payment and insurer issuance are separate steps.
Can I view an existing policy in my account?
Only after account verification and a separate entitlement check. A matching mobile number alone does not grant access.
Who decides the outcome of a claim?
The underwriting insurer makes the claim decision. Broker assistance and insurer decisions are different events.
Can I ask for help without signing in?
Public contact and grievance guidance remains accessible without an account.
We are here to help
Still have a question? Let’s make it clearer.
Reach APS for insurance information, an existing request or the right support path.